NAME RT::Interface::Email::RequiredHeaders - only accept new tickets via email with a certain header SYNOPSIS Used to enforce ticket-creation from a web-interface. Doesn't accept new emails to the support queue without a special header. INSTALL # etc/RT_SiteConfig.pm # Note: Must come before Filter::TakeAction in MailPlugins (if present) Set(@Plugins,(qw/ RT::Interface::Email::RequiredHeaders /)); Set(@MailPlugins, (qw/ Auth::MailFrom RequiredHeaders /)); Set(%Plugin_RequiredHeaders, ( "required" => [qw/X-RT-RequiredHeader/], # required is always required # "queues" => [qw/General/], # defaults to all queues # # change default rejection message: # "message" => "Error: You can only submit issues via the web.", )); AUTHOR Alister West - http://alisterwest.com/ LICENCE AND COPYRIGHT Copyright 2013, Alister West This module is free software; you can redistribute it and/or modify it under the same terms as Perl. See http://dev.perl.org/licenses/. CHANGES 1.2 - 2013-06-03 - CPAN-ified 1.1 - 2013-06-03 - GitHub-ified 1.0 - 2013-05-30 - Initial working plugin GetCurrentUser - RT MailPlugin Callback Returns: ($CurrentUser, $auth_level) - not-triggered passthough inputs. Returns: ($CurrentUser, -1 ) - halt further processing and send rejection notice. See RT::Interface::Email::GetAuthenticationLevel for more on $auth_level.